Shipping policy

DELIVERY

*Please take care in providing correct delivery details!!

  • If incorrect delivery details are provided, including the recipients phone number we may need to return the product to our store and contact you to arrange re-delivery which may incur a re-delivery fee!
  • To guarantee same day delivery, we request that you place your order by 2 pm AEST. Business deliveries including schools should be placed by 9am. 
  • If you would really love your flowers delivered on the same day but it is after the cut off please give us a call and we will let you know if we are still able to deliver your blooms.
  • We use a third party courier provider and are unable to guarantee specific delivery timeframes unless they are funeral or event flowers.
  • All flowers and gifts are delivered with utmost care.
  • If your flowers are being delivered to a Government department please note we will need the recipients mobile number and if possible a desk number. Deliveries to Government departments are unable to be left with the security desk as per Government guidelines and we need a mobile number in case the recipient is unavailable on their desk line at security.
  • Delivery charges are determained according to suburb and delivery costs will be added to your order before processing through the checkout.
  • If there is no one at the delivery address to receive the product, the product will be left in a safe, weather protected spot at the delivery address specified as we see fit.
  • If your item has left our store and is on board with the driver we are unable to make any changes to your card message or item.
  • If your item has left our store and is on board with the driver we are unable to cancel or refund your order.
  • Our website delivery pricing is based on the postcode your flowers are being delivered to. Sometimes rural postcodes cover large areas. Please make sure you select the delivery fee that states your location by name or we will be required to contact you in regards to the additional charge before being able to fulfill your order.
  • Please note we are unable to deliver cash or other items that you have personally purchased from another store with our products.