Terms and Conditions

Poetry in Flowers Marketplace Pty Ltd – ABN 11 622 480 344

Given the recent developments surrounding the spread of COVID-19, the Poetry family wants to assure you that we are taking every step possible to ensure the health and safety of our customers and employees. We are currently unable to deliver to hospitals or any nsw addresses just across our border. We are currently working within the strict guidelines given to us from the ACT Government but these guidelines are changing everyday. We are currently only approved to offer online deliveries. Please be patient while we navigate this lockdown.

We are regularly sanitizing all work stations and shared spaces and being diligent with hand washing practices. We have implemented procedures for our drivers to avoid person-to-person contact, this includes flowers or hampers being left at the front door of a home address and at the door of apartment buildings with a text &/ or phone call being made to the recipient to let them know where they are left. We also will continue to follow to recommendations given to us by nursing homes and retirement villages etc to ensure safe deliveries.
Times like this remind us how thankful we are to be a part of such a vibrant and resilient community, and how truly grateful we are for each and every one of you.
We thank you for your business and we hope to see you soon.
The Poetry Team


Contact Details
Shop H40, Marketplace Gungahlin, 33 Hibberson Street (near Kmart)
Gungahlin ACT 2912, Australia.

Phone 02 6147 7368

Email shop@poetryinflowers.com.au


Delivery Terms (please note any special changes to these terms above or on our homepage)

If an incorrect address or contact number has been provided you will be charged an additional delivery fee to cover the extra time for re-delivery.

***NO DELIVERIES ON PUBLIC HOLIDAYS*** If you place a delivery for a public holiday we will deliver your flowers on the next available delivery date.

MONDAY - FRIDAY Orders must be received by 1pm for same day delivery, AM delivery cut off is 3pm the day prior.

SATURDAY Orders must be received by 12 noon for same day delivery. AM delivery cut off is 3pm the day prior.

SUNDAY Orders must be received by 12 noon for same day delivery. Please note we are unable to do timed (including AM) deliveries on Sundays.

Business deliveries MUST be placed by 9am. It is possible for us to do a business delivery after this but it is best to phone our store.


DELIVERIES TO WORK ADDRESSES - Flower orders to businesses should be received by 9am to guarantee a workplace delivery by 5pm. Deliveries to schools also need to be received by 9am. Please phone our store if you wish to order to these locations after these timeframes.

By using our delivery service, you are agreeing to allow our drivers to use their best judgement as to whether your flowers can be safely left at the recipients address should no one be home to receive them. We hold no responsibility for the flowers after this time.

If your delivery is going to a locked apartment building we will need the recipients mobile number to arrange a delivery time frame with them as we are unable to enter a secure building as such there is no safe place to leave them.

If your flowers are being delivered to a Government department please note we will need the recipients mobile number. Deliveries to Government departments are unable to be left with the security desk and we need a mobile number in case the recipient is unavailable on their desk line at security.

Delivery fee is for each ACT Metro address. RURAL DELIVERIES WILL BE AN EXTRA FEE. If this area is not shown in the checkout please phone our store to confirm we are able to deliver to your area and the price.

Poetry in Flowers offers daily delivery to all of Canberra and parts of the Canberra region including Queanbeyan.  We can deliver to Sutton, Wamboin, Bywong, Bungendore and Hall, Murrumbateman & Googong for an additional fee, but it is best to call the shop to organise these rural deliveries. There may be other rural locations that we may be able to deliver to that require an additional fee.

Our website delivery pricing is based on the postcode your flowers are being delivered to. Sometimes rural postcodes cover large areas. Please make sure you select the delivery fee that states your location by name or we will be required to contact you in regards to the additional charge before being able to fulfill your order.

You will be contacted if you place a delivery for a rural location to arrange for the extra delivery fee payment. 

Wedding, function and corporate deliveries have different pricing where we need to employ separate drivers to meet your needs.

Please note we are unable to deliver cash or other items that you have personally purchased from another store with our products.

Return and refund policy - Poetry in Flowers seeks to offer a high level of customer satisfaction. For additional customer service please do not hesitate to contact our shop via email or call direct on 02 6147 7368. All refunds or replacements will be given at the discretion of the shop managers. If a delivery has already left the store with the courier there are no refunds for a change of mind. 

All refunds will incur a $10 admin and bank charge fee.

Substitution Policy - Wherever possible we will endeavor to ensure that the flowers will be delivered as close to the picture as possible, depending on availability. If the flowers or sundry items are not available as pictured, similar flowers or items will be substituted. If the outgoing floral arrangement is very different from that pictured the customer will be contacted directly.

Seasons Best - To choose seasons best may mean that the best available flowers will be chosen to do a similar style arrangement to the item selected. This may mean a variation in colour range.  

We are blessed to be nominated for many local Canberra awards and to be included on preferred florist list, including Brides Choice Awards, The Canberra Small Business Awards and https://threebestrated.com.au/florists-in-canberra-act just to name a few.

Privacy policy - Your privacy is important to us. Personal information collected by Poetry in Flowers is treated as confidential and is protected by the Privacy Act 1988.

Transaction Currency - All transactions are in Australian dollars.

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