Terms and Conditions

Poetry in Flowers Marketplace Pty Ltd – ABN 11 622 480 344 

Established in 1998, Poetry in Flowers Marketplace Pty Ltd is a bricks and mortar florist located in the Marketplace Gungahlin, Canberra. We specialise in sourcing the best possible stock to bring you fresh, high quality flowers direct from the best growers and great prices. As well as our range of floral arrangements, we have gifts, hampers, balloons, bears, fruit, plants and chocolates, and offer a range of wedding and corporate services.

 

Address
Shop H40, Marketplace Gungahlin, 33 Hibberson Street (near Kmart)
Gungahlin ACT 2912, Australia.
Map


Contact Details
Phone 02 6147 7368

Email shop@poetryinflowers.com.au

 

Return and refund policy

Poetry in Flowers seeks to offer a high level of customer satisfaction. For additional customer service please do not hesitate to contact our shop via email or call direct on 02 6147 7368. All refunds or replacements will be given at the discretion of the shop managers. If a delivery has already left the store with the courier there are no refunds for a change of mind. 

All refunds will incur a $10 admin and bank charge fee.

 

Transaction Currency
All transactions are in Australian dollars.

 

Delivery Terms 

Delivery is $10 for each ACT Metro address.

Poetry in Flowers offers daily delivery to all of Canberra and parts of the Canberra region including Queanbeyan.  We can deliver to Sutton, Wamboin, Bywong, Bungendore and Hall for an additional fee of $15, and to Murrumbateman & Googong for an additional $20, but it is best to call the shop to organise these rural deliveries. There may be other rural locations that we may be able to deliver to that require an additional fee.

You will be contacted if you place a delivery for a rural location to arrange for the extra delivery fee payment. 

On Saturday's, Sundays and Public holidays we can not guarantee any specific delivery time frames. It is best to contact us direct to discuss any specific delivery needs. 

We also provide an interstate and international flower delivery service.

Wedding, function and corporate deliveries have different pricing where we need to employ separate drivers to meet your needs.

Delivery policy
Flowers will be delivered on the date specified by the sender wherever possible. Customers will be contacted directly if the delivery cannot be delivered in time or on the date specified.  Contact via telephone and email will be made whenever possible.  We offer one delivery address per order placed. Overseas customers will be contacted only via email.

Same Day Deliveries - Flower orders must be received by 2pm AEST Monday to Friday to ensure same day delivery* however deliveries to south Canberra and Queanbeyan to be received by 12 noon to guarantee same day delivery. Rural and business deliveries will have earlier cut off times and it is best to phone the store to confirm these.

Delivery During Business Hours - Flower orders to work addresses should be received by 10.30am to guarantee workplace delivery by 5pm. Deliveries to schools need to be received by 9.30am.  

Timed Deliveries - Timed deliveries (including AM deliveries) need to be received by 4pm the day before, and a minimum 3 hour time range is needed for all orders.

Weekend/ Public Holiday Deliveries - Deliveries on the weekends and public holidays will have earlier cut off times for same day delivery or ring us to confirm.

Substitution Policy - Wherever possible we will endeavor to ensure that the flowers will be delivered as close to the picture as possible, depending on availability. If the flowers or sundry items are not available as pictured, similar flowers or items will be substituted. If the outgoing floral arrangement is very different from that pictured the customer will be contacted directly.

Seasons Best - To choose seasons best may mean that the best available flowers will be chosen to do a similar style arrangement to the item selected. This may mean a variation in colour range.  

Not at Home Policy - If the recipient is not at the delivery address, a calling card will be left at the address.  The flowers will be left at the address if safe to do so or returned to the shop for re-delivery when able to get in contact with the recipient.  Customers may incur an additional $10 redelivery fee if the flowers need to be redelivered or redirected to a different address.

Privacy policy
Your privacy is important to us. Personal information collected by Poetry in Flowers is treated as confidential and is protected by the Privacy Act 1988.

Photography on Site

The most recent beautiful photos on this site have been taken by Kerry Sleeman. Kerry is an experienced, professional and dedicated photographer, who has taken lovely photos of our work.    We do not hesitate to recommend her to customers seeking a local Gungahlin photographer for weddings, portraits or corporate work.  

Some of our beautiful photos on this site have been taken by Michael Moore and Janelle McMenamin of Captured Moments Photography.  You can check out the Captured Moments Website featuring photos from many recent weddings. The original photos on this website were taken by Col Ellis who we have known for a long time from the Old Bus Depot Markets in Kingston.  He has a stall at the markets and specialises in Art Photography.  Some of his fine work can be viewed on his website -  Gallery Twenty Seven

 

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